Filing a complaint about your Winter Haven parking lot paving can be such a pain and a stressful time for your business. Instead of focusing on your marketing strategies and training your employees to provide the best customer service and experience, you are tasked to deal with something that should not be a problem for you.
Once you have invested in a reputable Winter Haven parking lot paving contractor, your expectations will rise. Surely, you won’t need to deal with asphalt pavement problems in the future?
Surely, the pavement will last and would only need regular checkup and maintenance inspections? Surely, the contractor will set a regular schedule when they can visit the property and inspect the pavement for any problems? Unfortunately, this does not always happen. Instead, clients are left to deal with the problems created by the contractor in the first place.
Cracks and potholes after only a year of rehabilitation and constructing the pavement? That should not happen. Potholes and cracks appear because of a weak structure and because of extreme weather conditions, but they should not be a problem within a year of construction.
But how do you deal with these issues? Who can you complain to? How do you complain in the first place?
Check your contract
You have signed a contract with the supplier, right? That contract should specify what needs to be done in case accidents happen or in your case, the early appearance of potholes and cracks. In fact, the contract should also indicate the number of times the contractor should visit and inspect the parking lot in a month.
Should the inspection be a monthly or quarterly thing? You can find all of these in your contract so before going to the contractor to complain, check out your contract and make sure you have the right legal grounds to stand on.
Contact your pavement contractor
Once you are assured that your Winter Haven parking lot paving contractor still covers the repair of your pavement, it’s time to contact them and let them know that you are cashing in on their “insurance.”
You have to be careful in dealing with contractors because they could hoodwink you into thinking you still need to pay for their services. That is why it is always advisable to hire a reputable company that received many positive reviews and recommendations.
Set a meeting with a lawyer
If the contractor does not want to honor the contract, it’s time to set up a meeting with a lawyer who will explain to you the legal impediments and merits of the case and how you can persuade the contractor to fulfill their duties under the contract.